“I was extremely impressed with your
outstanding staff namely Ms. Fung Shi Hien and Mr. Desmond. As, both spelled
out the essence of MOG beautifully ~ to help the world see better and provide excellent
personalized service. Yes, I believe with the new pair of Michael Kors from
MOG, KL Festival City not only helping me enhance my ‘visual and appearance’ but
it would ultimately aid in all my up and coming presentations. On similar note,
my mother is happy with her new St, Berry Eyewear which is within her budget. I
would highly recommend MOG, KL Festival City to anyone considering a new EYEWEAR and outstanding service”.
Daisy Poh Yoke Cheng
Consultantthis is the first customer which gave me so much of confidence to do myself. When she came to collect her glasses, she still give me a little gift which i stick on my bedroom until today. It was amazing to have this patient. I hope to you again soon Ms Daisy, best wishes in your life.
Few days ago, I met a PHD holder customer. He brought one broken frame and going to find some frame to fix his own lenses. During our chatting, I tried to understand what he actually wants and we chat like long lost friend. He is clear with my course and my works and trying so much to give me encouragement. Around almost 2 hours of talking,lastly he bought a Tag Heuer frame and a pair of polycarbonate lens with me. What impressed me was those words he told me before he left.
He shook my hand and said "Good girl, nice to meet you up. We had visited many optical shop but we didn't get the similar service as you provided. Didn't request for more discount, we pay for your service, see you soon my good girl, best of luck."
I didn't know what i did to him but I knew that I did a great job. I send him off with a pair of thankful eyes. Deep in heart I knew that I will own this customer forever. I cherish what he said. My heart was like pumped in lots of positive energy. Sir, thank you, i appreciate you, as PHD, as my patient, my customer, my listener and also my friend.
One more one more, that's early morning which all of us were doing cleaning before the business start. An arabian stepped in with a contact lens box. He told he wanted to buy that. (Oasys Astigmatism). I'm so sorry to tell him that the contact lenses need to order, he said he need it urgently. I apologize for my failure to help him out. He had turned around to seek for other optical shop. He went back around one hour later and told me to order for him. When I was printing the receipt for him, He asked me: you know why I come back to you although your price is higher? I was shocked at first, I know our price maybe slightly higher compare to others. He replied me: you have a good smile. Aww, it melted me at that particular moment. I remember on that day, there are FEWSSSSS pimples on my face which i hate it sooo much, they totally spoilt my mood to serve customer. But, i didn't failed to do my part. ;P A beautiful mood early in the morning may bring you luck along the day. Thanks for your praising, I will always keep my lips up.
I believe in this quote: treat others with your heart to the fullest, they will do the same. This is how i survived for this year in this career. More challenges to come, I'm ready. Besides all this goods along this year, there are also some bad for sure. For example conflict between colleagues. Sometimes I wonder is it my own problem ? I'm just doing my part, doing my responsibilities , building up my way, am i wrong ? Sometimes i will even feel like there is no one like me here,the condition is just too hard to express. Each time I comfort myself that I have a big heart, forgive and forget, this build up good relationship. In addition, I still talked to myself almost everyday. You may have to accept grievance for now, but do believe that lord will grant you in another way round, somewhere in future. Have faith on him. Not only that, I ever broke customer frame, a little bit crashes due to adjustment. I was scared at first. I don't know where did the fear come from, I just scare. Still, saying sorry to customer. She smiled and said small matter, it's much more better than before adjustment done. whoops, I felt relief. It's just lucky that I haven meet some very fierce, very "lansi" customer. I know I will sure meet one of them one day.
The night, whatsapp to my senior to tell him that I always couldn't do my adjustment well. It's sad when you can't even do a small thing completely. He ended up turning over the next day to solve my problem. It might be only coincide that he came for other reason, but still thank you for everything. Innumerable thanks from this kid, super childish silly kid. =D
It's good to see you again today, thanks for the teaching today, thanks for listening to my problems today and also thanks for giving me a ride home. It had been a couple of time i didn't go home by car. Honestly I really think of resign. In another saying, think maturely wherever i go, the condition will still remain the same, so I will put aside the idiot thinking of resignation. Part time started, i think it will definitely slower down my improvement. Will do focus on my studies first, I will back to you soon. Seriously, I pray that i wouldn't lost anything along these part time months. Unable to lost anything anymore. I will do better when my fully return, I promised. I don't know what else to say besides thank you. I don't know where else to look for the second person which can teach me unconditionally and provided me with chances. Don't worry about any single thing here, have some trust in us, hand in hand, we will hand over you pretty result every month, busy at your own. Good night and take good care.
